Terms of Service

Last updated: 16 September 2026

1. About these terms

These Terms of Service govern your use of hernova.shop and any purchases made through our website.

By visiting our website or placing an order, you agree to these terms, together with our Privacy Policy, Refund Policy and Shipping Policy.

2. About HerNova

This website is operated by:

Business name: [LEGAL BUSINESS NAME]
Trading name: HerNova
Business address: [BUSINESS ADDRESS]
Company number: [COMPANY NUMBER, IF APPLICABLE]
VAT number: [VAT NUMBER, IF APPLICABLE]
Email: support@hernova.shop
Website: https://hernova.shop

Our store is hosted by Shopify. Any purchase made through this website is a transaction between you and HerNova, not Shopify.

3. Website use

You may use this website only for lawful personal purposes.

You must not:

• Use the website for fraudulent or unlawful activity.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce viruses, malicious code or other harmful material.
• Copy, scrape or exploit website content without permission.
• Interfere with the security or operation of the website.

We may suspend or restrict access where we reasonably believe these terms have been breached.

4. Products

We make reasonable efforts to display product descriptions, colours and images accurately. However, colours may vary depending on your screen and device.

Product packaging, ingredients or appearance may occasionally change. You should always check the product label before use.

All products are subject to availability. We may limit quantities or discontinue products where reasonably necessary.

5. Orders

Submitting an order does not mean that we have accepted it.

A contract is formed when we send you an order confirmation confirming that your order has been accepted. We may refuse or cancel an order if:

• The product is unavailable.
• Payment cannot be authorised.
• Pricing or product information contains an obvious error.
• We suspect fraud or unauthorised activity.
• Delivery to the supplied address is not possible.

If payment has already been taken for a cancelled order, we will refund the relevant amount.

6. Prices and payment

Prices are shown in the currency displayed at checkout and include applicable taxes where required.

Delivery charges and any other applicable fees will be displayed before you complete your order.

You must provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.

7. Delivery

Available delivery methods, estimated delivery times and charges are shown at checkout or in our Shipping Policy.

Delivery dates are estimates unless we expressly agree otherwise. We are not responsible for delays caused by events outside our reasonable control, but we will contact you if a significant delay occurs.

You are responsible for providing a complete and accurate delivery address.

8. Cancellations, returns and refunds

Your cancellation, return and refund rights are explained in our [Refund Policy](/policies/refund-policy).

Nothing in these terms limits your statutory rights. UK consumers may have a legal right to cancel eligible online purchases within 14 days of receiving the goods. Certain sealed hygiene or personal-care products may be exempt once unsealed.

Our voluntary return period may provide additional rights beyond the statutory cancellation period.

9. Faulty or incorrect products

Please inspect your order after delivery and contact us promptly if an item is faulty, damaged or incorrect.

Products must be of satisfactory quality, fit for purpose and as described. Your legal rights relating to faulty goods are not affected by these terms.

Contact us at support@hernova.shop and include your order number and photographs where appropriate.

10. Product use

You are responsible for reading and following all product instructions, warnings and ingredient information.

Stop using a product and seek appropriate medical advice if irritation or an unexpected reaction occurs. Information on our website is general product information and is not medical advice.

11. Intellectual property

All website content—including text, graphics, photographs, branding, logos, design and software—is owned by or licensed to HerNova and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify or commercially exploit this content without our written permission.

12. Reviews and submitted content

If you submit a review, photograph, comment or other content, you confirm that:

• You have the right to submit it.
• It is accurate and not misleading.
• It does not infringe another person’s rights.
• It is not unlawful, abusive or offensive.

You grant us a non-exclusive, royalty-free licence to display and use submitted content for operating and promoting HerNova. We may remove content that breaches these terms.

13. Third-party services

Our website may contain links to or use services operated by third parties, including payment providers, delivery companies and social-media platforms.

We are not responsible for third-party websites or services that we do not control. Their own terms and privacy policies may apply.

14. Privacy

We process personal information in accordance with our [Privacy Policy](/policies/privacy-policy).

Shopify and other service providers may process information necessary to operate the store, process payments and fulfil orders.

15. Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of rights that cannot legally be excluded.
• Defective products where liability applies under law.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms. We are not responsible for unforeseeable losses or business losses arising from personal use of our products.

Nothing in these terms affects your statutory consumer rights.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including transport disruption, severe weather, supply interruptions, industrial action or failures of telecommunications systems.

We will take reasonable steps to minimise the effect of such events.

17. Changes to these terms

We may update these terms when our services, business practices or legal obligations change.

The terms in effect when you place an order will apply to that order. Updated terms will be published on this page with a revised date.

18. Governing law

These terms are governed by the laws of [England and Wales / Scotland / Northern Ireland].

If you are a UK consumer, you may bring proceedings in the courts of the part of the United Kingdom where you live. Any mandatory consumer protections available in your country of residence continue to apply.

19. Contact

For questions about these terms, please contact:

Email: support@hernova.shop