Shipping Policy

Last updated: 28 September 2026

Order Processing

Orders are normally processed within 24 hours after payment has been successfully confirmed.

Orders placed during weekends or public holidays may begin processing on the next business day. Processing time is separate from the estimated delivery time.

United Kingdom Delivery

Estimated delivery time within the United Kingdom is 4–6 business days after dispatch.

Orders of £25.90 GBP or more qualify for free standard shipping. For orders placed in another supported currency, the equivalent order value will apply.

Any applicable shipping charge for orders below the free-shipping threshold will be displayed at checkout before payment.

European Union Delivery

We deliver to supported European Union destinations. Estimated delivery time is 6–10 business days after dispatch.

HerNova covers applicable VAT, customs duties and import charges for eligible EU orders. Customers should not normally be required to pay additional import fees upon delivery.

If a destination cannot be served or requires different arrangements, we will contact you before dispatch.

Shipping Carrier

Orders are primarily shipped using YunExpress. Final delivery may be completed by a local delivery partner in the destination country.

Tracking information will be sent to the email address provided at checkout once it becomes available.

Delivery Estimates

Delivery times are estimates and are not guaranteed. Customs checks, public holidays, severe weather, carrier disruptions and other circumstances outside our reasonable control may cause delays.

If your order experiences a significant delay, please contact us at support@hernova.shop with your order number.

Delayed or Lost Parcels

If a parcel is confirmed as lost, or cannot be delivered following an investigation with the carrier, HerNova will arrange a replacement shipment at no additional cost.

We may ask you to cooperate with the carrier’s investigation or confirm your delivery information before a replacement is issued.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an incorrect or incomplete address causes a delivery delay, the customer must cooperate with the local delivery carrier and provide the correct address or any additional information required to complete delivery.

While an address correction or carrier investigation is in progress, an order cannot be cancelled, returned or refunded solely because of the resulting delay. This does not affect any statutory rights relating to goods that are faulty, damaged, incorrectly supplied or ultimately confirmed as lost.

If a parcel is returned to us because the supplied address was incorrect or incomplete, additional shipping charges may apply before it can be sent again.

Damaged Parcels

Please inspect your order when it arrives. If an item is damaged or incorrect, contact support@hernova.shop promptly and include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We will review the issue and arrange an appropriate replacement or refund where applicable.

Contact

For delivery or tracking assistance, contact:

Email: support@hernova.shop
Website: https://hernova.shop