Shipping & Returns

Shipping

Available delivery methods, charges and estimated delivery times are shown at checkout for your destination.

Once your order leaves us, you will receive a shipping confirmation email with tracking where available.

Returns

For hygiene reasons, opened or used lip products cannot be returned unless they are faulty. Unopened items may be eligible for return in accordance with your statutory rights and the return period shown in our store policy.

Contact us before returning an item so we can provide the correct instructions.

Damaged or incorrect orders

Please contact us promptly with your order number and clear photographs of the parcel and item.

Final delivery times, return address and policy wording must be confirmed before launch.